A customer portal that integrates Nebulas product offerings into a single user interface.

“This is a really important project for the business and as usual you’ve pulled out all the stops to make it happen. This kind of responsiveness from suppliers is extremely refreshing.”

S. Brameld, IT Director

The Background

After the success of a recent software project, Nebulas approached First Option Software to create a brand new Web Portal for their customers.  The brief was to provide a focal point of interaction for customer services, increase customer loyalty and add further differentiation from Nebulas’ competitors.

Nebulas Portal iMac

Futureproof Design

New functionality can easily be added in the future by extending the functionality within each widget and adding new widgets.

In talking to Nebulas, it was clear that the portal should be interactive, should be be able to cater for a number of different customer types and be extensible. Further to this, the portal should be customisable by the user, allowing them to see their preferred information.

The solution was to create a design based around flexible widgets with each widget providing a distinct function and able to be personalised to the viewer’s preference. Each widget can be provisioned at a company and user level allowing for certain features, such as raising change requests, to be accessible based on purchased services.  This design provides great flexibility for adding further widgets and value-add services in the future.

 Completely Flexible

The user can personalise the widget layout by dragging and dropping the widgets into their preferred position.

Systems Integration

The widgets use a variety of techniques to retrieve and submit data into different management systems.

The initial widgets are integrated with five different back-end systems providing customers with a live, holistic view of the services supplied to them by Nebulas. An important feature of the portal was to provide this functionality without adding extra workload to Nebulas’ staff so the integration was key to this.

Widget types include:

  • Add/View Support Ticket
  • Add/View Change Requests
  • Reporting
  • Monitoring
  • Documentation
  • Contact and Useful Information
  • Purchases
Nebulas Portal software
HTML, Ajax, XML, PostgreSQL, Web Services, MS CRM

Following the initial launch of the portal, Nebulas are already planning new widgets to further benefit their customers.

Branded as nPortal, Nebulas see it as a key strategic tool for future business to help their customers manage their network security infrastructures and acts as a significant value-add to the services that they provide.

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  • Learn how your business can use CmdCtr
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Discuss your requirements with one of our experts. Request a personalised 1:1 call

We understand that navigating the process of commissioning a software project can be confusing. That's why we offer a free 30 minute session with one of our experts, so that we can help you focus on how technology can transform your business.

In 30 minutes, we'll discuss

  • What are the real-world needs for your business?
    Building bespoke software is a process of converting a real requirement into code and its success is all down to how the requirement is interpreted. We'll look to listen and understand how a software system needs to work for you.
  • Bespoke software vs off the shelf vs system integrations
    Just because we can write the software, it doesn't always mean that it makes most business sense. We'll start to explore this with you.
  • Timescales, budgets, contributing factors
    There's more than one way to approach any software project, so we'll discuss any factors that might influence how we approach your project.