Bespoke software in the insurance sector
Insurance is a highly competitive market leading to the need for claims to be processed highly efficiently in order to maintain margins. With insurance quotes and claims processing being predominantly rules oriented, this is ideal territory for software to enable efficiency in the business by increased automation of processing. The use of email to send regular updates and documentation avoids printing and postage costs. Providing a customer portal can also provide customers with access to all the information they might need, cutting down on expensive calls to the support desk whilst also increasing customer satisfaction.