A bespoke web-based customer portal is an easy way to avoid customer frustration by giving them any time, anywhere access to all the information you need to share with them. As well as adding loyalty and value to your proposition, it’s also likely to provide you with efficiencies by reducing unnecessary calls into your support desk.
With the increased regulations brought in by GDPR it can also be a key way to facilitate your compliance by avoiding personal data being sent and received across insecure email channels.
Depending on your systems, putting together a customer portal can often be a quick win with short ROI timescales.
In many cases, the portal can be made a fully responsive web application ensuring users can make use of the portal from mobile devices to give them truly flexible access wherever they need it.