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Customer Interfaces

Easing the means for customers to work and communicate with your business is a great way for your business to stand out from the competition.  It also builds loyalty to your brand and adds resistance to any internal pressure from customer’s finance departments to supplier hop based on price.

Customer interfaces can take many different forms, and which is best for you will depend on your business’ and customers’ needs.

Here we explain the most common forms:

Customer Portals

A bespoke web-based customer portal is an easy way to avoid customer frustration by giving them any time, anywhere access to all the information you need to share with them.  As well as adding loyalty and value to your proposition, it’s also likely to provide you with efficiencies by reducing unnecessary calls into your support desk.

With the increased regulations brought in by GDPR it can also be a key way to facilitate your compliance by avoiding personal data being sent and received across insecure email channels.

Depending on your systems, putting together a customer portal can often be a quick win with short ROI timescales.

In many cases, the portal can be made a fully responsive web application ensuring users can make use of the portal from mobile devices to give them truly flexible access wherever they need it.

Mobile apps

Enabling your customers to have access to your services and the information you hold for them within an app on their mobile is another great way of building customer loyalty and enabling direct communication with your customers.  If there is a need to make use of device features, such as the camera and GPS, a native app can optimise the user experience and encourage loyalty and use of your services. Push notifications are a great way to keep in touch with your customers, reminding them of what they need to know or do to simplify how they work with you.

API (Application Programming Interface)

Providing your customers with an API that enables them to directly integrate their systems with your own is the ideal way of helping customers access your services and tie them into your offering.  The investment that they make in integrating with your API will significantly reduce the likelihood of them switching suppliers.

Book a free demo of CmdCtr

Tell us what you want to achieve with CmdCtr and we’ll show you how. Book a free live demo below to get your tailored introduction to streamlining your park operations.

In 30 minutes, you will...

  • Learn how your business can use CmdCtr
    No scripts, no generic sales pitches. We'll help you understand how CmdCtr can work for your business.
  • See the system in action
    There's no comparison to seeing things in action. We'll help you visualise how the system could fit into your workflow and processes.
  • Ask us anything!
    We created the system and we can do what it takes to fit your needs. If you have any specific requirements that are bespoke to your business, ask us about them and we'll start you on the path to getting exactly what you need for business success.

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We understand that navigating the process of commissioning a software project can be confusing. That's why we offer a free 30 minute session with one of our experts, so that we can help you focus on how technology can transform your business.

In 30 minutes, we'll discuss

  • What are the real-world needs for your business?
    Building bespoke software is a process of converting a real requirement into code and its success is all down to how the requirement is interpreted. We'll look to listen and understand how a software system needs to work for you.
  • Bespoke software vs off the shelf vs system integrations
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  • Timescales, budgets, contributing factors
    There's more than one way to approach any software project, so we'll discuss any factors that might influence how we approach your project.