Turning the need into a solution
The park operations system consisted of four key components; a staff operated Ride App for Android, a training app for iOS and a web-based admin and dashboard system, all underpinned by a central cloud-based server.
The training app
With a fixed deadline in line with the park opening for its new season, we had to carefully plan the order in which we delivered each component of the system. With staff requiring training on the new system, we needed to start with the iOS training app.
The training app replaced a paper-based system where staff were given a training programme in groups, before returning to a room to complete the associated paperwork. Each member of staff had a number of training steps to check off, before signing to verify that they had received the training. Following this, a senior member of staff had to check every sheet and sign for its approval, before the training was manually entered into a spreadsheet.
The new solution consisted of the creation of users, rides and training programmes in the cloud-based admin system, which feed straight into a dedicated training app. Within the app, a trainer selects the staff, followed by a training programme and checks off each step as they carry out the training. Once complete, the staff are shown a summary of the steps, before verifying their understanding by entering their own unique pin. Once complete, the data is stored permanently to the server without any additional processes required. This small part of the system alone has saved Paultons Park hours of paperwork, reduced risk of loss of information and data entry errors and replaced about 30 lever arch folders worth of paper per year!